• Maintenance Renewal Specialist

    ID
    2018-5216
    Category
    Services
    Job Location
    RO-Bucarest
  • Overview

    Axway is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience (CX) networks that unite not only employees, but suppliers, partners and developers into an agile force for innovation that’s as fast and fluid as today’s digital customer.

    Responsibilities

    We are currently seeking an On Premise & Subscription Renewal Specialist for our new Customer Success Organization (CSO) business unit. This position is part of our Global Renewal Romanian Center. The position reports to the Manager of Subscriptions & Maintenance Renewals in Bucharest, Romania.

     

    The primary objective for this position is to protect our recurring revenues (Subscriptions & Maintenance) and grow our customers through expansion, driving good customer satisfaction and loyalty. The right candidate will be capable of working in autonomy while defining priorities, building trusted relationship with his/her end-users/partners, and showing a good predictability of his/her business.

     

    As a On Premise & Subscription Renewal Specialist, you will be responsible for developing and managing a quarterly Renewal Sales plan to ensure that Software Subscription Renewals within an assigned portfolio are managed to successful on-time closure. Maintaining and growing the customer relationship in your assigned territory is critical, while ensuring high customer satisfaction, and that Sales Target Quota and Renewal KPIs are successfully met and/or exceeded. The role also entails working closely with internal departments like Sales, Invoicing and Fulfillment. 

    • Working directly with customers or with partners to negotiate the Saas and/or On-Premise renewal. Including pricing and service-term negotiations and re-pricing in the event of volume changes and/or the availability of replacement services and solutions.
    • Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries
    • Pro-actively identifying issues that may impact a renewal, and all available resources to resolve
    • Identifying expansion opportunities to generate additional revenues (upsell/cross-sell) that may arise during the renewal management cycle.
    • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook through prescribed processes
    • Attaining quarterly targets for booking, on-time renewals and overall renewals
    • Correctly identifying customer requirements and needs for support services, including contractual terms and conditions, support service offers and products
    • Ensuring high levels of Data-Quality and Data Clean-up through admin processes
    • Educating customers on business practices and any associated contractual implications.
    • Accurately forecasts business targets and opportunities in territory.

    Qualifications

    If you are young and dynamic, have an insatiable hunger for knowledge, your creativity and problem-solving skills are outstanding, please don’t deny us the chance to meet you!

    We can offer you a fast moving and challenging environment in which you will have to manage

    multiple tasks and priorities, using your attention to details and customer orientation skills.

     

     

    The successful candidate will have a minimum of 2-3 years’ experience in similar/related function, including Services renewal or Customer care in a high-technology environment

    The position will require working flexibly and openly with a wide range of team-members and time-zones, so the candidate will have demonstrated experience in excellent time management, ability to analyze important workload and prioritize time based on changing priorities

    The candidate will have proven experience in a role involving ‘critical thinking’, ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring direction setting.

     

    • Excellent written and oral communication skills in English, in addition to formal presentation skills
    • French would be a plus;
    • Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel
    • and attention to detail;
    • Ability to manage multiple tasks and prioritize depending on current business objectives;
    • Ability to work in a fast moving and challenging environment;
    • Ability to adapt and acquire new skills quickly
    • Sales mindset and Hunter attitude
    • Task-oriented, with focus and drive to complete tasks at hand
    • Competence sales pipeline management tools, including Salesforce.com or similar analytical and information management systems
    • Strong influencing skills with the ability to achieve results by leveraging resources not under your direct control
    • Solid knowledge of Software as a Service sales models
    • Significant experience in operating in a customer facing environment
    • Demonstrated remote Saas selling success in closing renewal business
    • Proficient in SFDC and MS office

     

    Career Development

     

    This is what our candidates can expect from us if they choose to join our team:
    Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

    • A competitive remuneration package and real benefits;
    • A future and a potential for growth in an international company;
    • A very friendly working environment with experienced professionals;
    • Get challenged with important tasks so they can show their full potential and obtain new skills;
    • Working time that can be flexible when needed;

    In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

     

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