• Maintenance Sales Renewal Representative with French

    ID
    2018-4834
    Category
    Services
    Job Location
    RO-Bucarest
  • Overview

    Axway (NYSE Euronext: AXW.PA), a market leader in governing the flow of data, is a global software company with more than 11,000 public- and private-sector customers in 100 countries. For more than a decade, Axway has empowered leading organizations around the world with proven solutions that help manage business-critical interactions through the exchange of data flowing across the enterprise, among B2B communities, cloud and mobile devices. Our award-winning solutions span business-to-business integration, managed file transfer, API and identity management, and email security– offered on premise and in the Cloud with professional and managed services. Axway is registered in France with headquarters in the United States and offices in 18 countries, visit www.axway.com

    Responsibilities

    We are committed to providing an outstanding product experience and superior service to our customers. Product Support helps reduce downtime, increase operational efficiency, lower overall product lifecycle costs, improve application availability and promote product utilization. Our support is 24./7 (follow-the-sun access), provided in all three regions (APAC, Americas and Europe, including headquarters) and available regardless of issue severity.

    This is why we are searching for a responsible, bilingual (English/ French) and customer oriented new colleague who will be in charge of renewing the support contracts of our customers.

    If you are young and dynamic, have an insatiable hunger for knowledge, your creativity and problem-solving skills are outstanding, please don’t deny us the chance to meet you!
    We can offer you a fast moving and challenging environment in which you will have to manage
    multiple tasks and priorities, using your attention to details and customer orientation skills.

     

    - Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.

    - Accountable for timely service renewals for small to medium-sized customers in assigned territory.

    - Educates customers on e-business practices and any associated contractual implications.

    - Accurately forecasts business targets and opportunities in territory.

    - Creatively and promptly handles and solves customer objections and complaints.

    - Prepares correct sales orders and quotes.

    Qualifications

    • Excellent written and verbal skills in English and French;
    • Excellent communication skills and customers orientation;
    • Good numeracy and attention to detail;
    • Ability to effectively manage multiple tasks and priorities;
    • Ability to work in a fast moving and challenging environment;

    The successful candidate will have at least 3-4 years of experience in sales and customer service, preferably in IT Hardware&Software company.

     Career development

    This is what our candidates can expect from us if they choose to join our team:
    - Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.


    In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.
    - A competitive remuneration package and real benefits;
    - A future and a potential for growth in an international company;
    - A very friendly working environment with experienced professionals;
    - Get challenged with important tasks so they can show their full potential and obtain new skills;
    - Working time that can be flexible when needed;
    - More paid vacation;
    - Open office space with various entertainment opportunities – table tennis, sports and more!

     

     referral_championFor internal use only!

     

     

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