We are looking for a Delivery Manager to oversee and address our customers’ functional and technical needs. You will help providing a quality service during pre-sale renewal and up-sell phases, ensuring customer satisfaction. You will be responsible for providing a quality service during Axway Cloud services delivery, ensuring customer satisfaction.
As a Delivery Manager, you should be able to explain technical issues and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
You should be able to provide product and business knowledge to support, solution management and sales team and strengthen customer relationships.
Skills and to be a tech leader on one of previous activities. Promote a TDD approach on build developments.
You will work with multicultural teams and technical experts working on different Axway premises around the world.
You will work closely with the others Delivery Managers, in charge of the relationships with customers in the day to day operations and ensuring the Axway Cloud Services quality, as well as the Customer Success Manager in order to assure the best Customer Satisfaction. In addition to day to day Delivery Management tasks, you should be able to manage and carry out successfully project management task related to Build activity in close communication with R&D, PSO and technical support.