Technical Writer

ID
2017-4462
Category
Technical/Engineering
IE-Dublin

Overview

Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever-changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries.

Responsibilities

Axway is looking for a talented, innovative, and enthusiastic technical writer who follows the latest trends and can help take our product documentation to the next level. You will be part of our global writing team, and embedded in the R+D API Management Platform team in Dublin. You will work in close collaboration with product management, engineering, and other stakeholders to deliver top quality content to our customers.

 

Job responsibilities

  • Plan, create, and update technical documentation in collaboration with SMEs and other writers
  • Develop task-based, use-case driven content in multiple delivery formats including online documentation, context-sensitive help, tutorials, training materials, and more
  • Create architecture and flow diagrams, videos, and other visual aids to help users easily understand complex content
  • Research new features and develop product expertise through use of the product and interaction with product management, development, QA, and customer support
  • Maintain content for multiple products and product versions simultaneously in a fast-paced Agile environment
  • Play an active role in the team, constantly seeking efficiencies and driving innovation in tools, processes, and ways of working
  • Help ensure that all documentation follows technical publication standards and best practices
  • Support a culture of continuous improvement and contribute to global enhancements in our content development processes, tools, and methodologies

Qualifications

Job requirements

  • Comfortable with enterprise software and highly technical content
  • Ability to learn and understand technical concepts quickly
  • Skilled at soliciting information, challenging assumptions, and integrating feedback on content from both customers and SMEs
  • Flexibility and the ability to manage priorities and work to deadlines
  • Excellent organizational skills, self-motivated, high level of initiative, assertive, team player
  • Curious about technology and innovation in the technical publications domain

 

Minimum qualifications

  • Fluent English speaker with excellent written English
  • Graduate/post-graduate degree in one or more of the following: Technical Communication, English, Computer Science, or related discipline
  • Technical writing experience in a software development environment
  • Experience with XML authoring tools, such as MadCap Flare, DITA, DocBook
  • Experience in information architecture and design, single-sourcing, content reuse
  • Experience with graphics and video creation tools such as Visio, Camtasia
  • Experience with version control systems (preferably Git)

 

Preferred qualifications

  • Knowledge and understanding of web development technologies, including CSS, HTML5, JavaScript
  • Knowledge of REST APIs and experience in documenting APIs
  • Understanding of Agile software development processes
  • Experience with issue tracking tools such as JIRA
  • Experience with collaboration tools such as Confluence
  • Some familiarity with container technologies (Docker)

 

Career development

Employee career development is an important part of the Axway culture. We strive to promote from within, helping employees to create and follow a career path that is fulfilling to them, and meets company goals. Our global presence also creates career opportunities in other countries that employees are encouraged to explore.

 

We provide

  • Creative, entrepreneurial working environment where people are empowered to make a difference
  • A fast-paced collaborative culture that continuously deploys high quality software in a leading edge technology space  
  • An excellent remuneration package and real benefits
  • Training and professional development
  • Excellent opportunity for growth in the expanding Dublin business unit or internationally
  • Good work-life balance with a flexible work schedule when necessary
  • Regular company events that are a lot of fun!

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