Dispatch Center Operator (with French)

ID
2017-4431
Category
Services
RO-Bucarest

Overview

Company description:

 

Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever changing customer expectations.
Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries.
To learn more about Axway, visit www.axway.com

Responsibilities

The position involves:

  • taking/making calls in French and English;
  • writing emails and informing the customers according to Axway Support Policy and Procedures while maintaining a high level of customer satisfaction;
  • collaborating with a global team of Support engineers and working towards meeting the SLAs;
  • dispatching cases within global Support while having ownership over a small number of non-technical cases.

 

As a Dispatch Center Operator, your responsibilities will be:

  • to handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
  • to receive, register and process customer’s requests according to internal procedures;
  • to assure a consistent and timely treatment of customer's case updates based on the Axway Support Policy and Procedures while assuring customer satisfaction.

Qualifications

Competencies:

  • very good communication skills, multi-tasking ability, results-oriented;
  • customer oriented;
  • team player;
  • flexibility, reliability;
  • ready for learning new things and bringing an own contribution to the team.

 

Key skills are:

  • excellent French language, both speaking and writing
  • excellent English language, both speaking and writing

 

Career Development:

This is what our candidates can expect from us if they choose to join our team:

  • Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
  • In addition, Axway’s global presence creates opportunities for geographical mobility within Axway subsidiaries
  • An important training plan (technical, product & functional) in order to insure your integration and your performance
  • A competitive remuneration package and real benefits
  • Work from home (four days / month)
  • A future and a potential for growth in an international company
  • A very friendly working environment with experienced professionals
  • Get challenged with important tasks so they can show their full potential and obtain new skills
  • Working time that can be flexible when needed
  • More paid vacation (25 days/year)
  • Open office space with various entertainment opportunities – table tennis, sports and more!

 

 

1griffon_blue_champion_namedFor internal use only

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